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Req # 101017

Business Systems Analyst

Charlotte, NC US

Employee: Full Time Employee
Travel: 30%
About Castlight

At Castlight, our mission is to empower people to make the best choices for their health and to help companies make the most of their health benefits. We offer a health benefits platform that engages employees to make better healthcare decisions and can guide them to the right program, care, and provider. The platform also enables benefit leaders to communicate and measure their programs while driving employee engagement with targeted, relevant communications. 

To date, Castlight has partnered with more than 240 large enterprise customers, spanning millions of lives, to improve healthcare outcomes, lower costs, and increase benefits satisfaction.

The Business Applications Analyst is a new role within IT Services Business Applications Team. This position is responsible for the analysis, procurement, management, maintenance, security and integration of SaaS and on-premise business applications. A qualified candidate should have the ability to operate as a partner, trusted advisor and entry point for business constituents to request services, work priorities and ensure end-to-end planning for technology enabled business solutions. This is a high growth position and prior experience is required. Reports to the Director of IT Services.


  • Responsible for business relationships, application performance, and the identification and delivery of new and existing application services to meet the business users known and emerging needs.
  • Responsible for building, managing and delivering a portfolio of technology programs and projects that improve business process capabilities
  • Responsible for developing and managing an Applications plan working with the senior management of the business
  • Responsible for directing and evaluating feasibility studies, project scoping and project planning for business application projects
  • Define, plan, and direct the execution of a broad range of technical projects, while balancing the competing demands of scope, time, cost, quality, resources, and risk.
  • Responsible for establishing priorities and schedules for business application projects
  • Oversee and participate in project execution and actively manage the project portfolio
  • Manage relationships with various technology and business communities to achieve project objectives across the project portfolio
  • Conduct risk management planning, identification, analysis and monitoring on projects
  • Responsible for managing the support of the Production business applications including system modifications and maintenance
  • Responsible for application support, development and deployment

  • 4-6 years Information Systems Management Experience
  • Should be experienced with broad set of corporate IT initiatives and applications like Salesforce, NetSuite, Workday, Concur, Jira, Clarizen, Okta and other business SaaS applications and emerging solutions
  • Possess a strong business and customer/client focus.
  • Ability to interact and influence variety of users and senior management
  • Strong communication and organizational skills
  • Experience with deep understanding of IT applications and technology
  • Strong Program/Project Management Skills - Demonstrated success in large project implementations
  • Strong problem solving and analytical capabilities
  • Very strong collaboration, negotiation, and influence capability required
  • BS degree –preferably in Computer Science

We are Castlight and we are…


* Changing healthcare is a team sport

* Teamwork requires respect

* Direct feedback is a gift that improves us

* Diversity makes us stronger

* We take care of ourselves and each other=


* We put our mission first

* We are here to transform healthcare

* We tackle complex problems with curiosity, passion, and ambition

* We bring our best every day

* We learn and grow together


* Done well is better than perfect

* We move fast to accelerate execution and learning

* We are empowered to take action

* We own the outcome

* We win together

EEOC Statement
Castlight Health provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Castlight Health will provide reasonable accommodations for qualified individuals with disabilities.
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