Req # 101041
San Francisco, CA US
Employee: Full Time Employee
We are looking for a UX Researcher to join our Product Design team. The ideal researcher will be responsible for:
- Designing, conducting, analyzing, and reporting on user-centered design research and usability testing, including identification of user needs and goals, task and workflow modeling as well as rapid iterative usability testing, and more formal, in-depth testing.
- Leading multiple concurrent user research related projects. Must be able to work with minimal supervision and be able to manage own time and priorities.
- Conducting usability research and surveys, both online and in the field and provide recommendations for improvement.
- Working with product designers, product managers and product marketing to test a variety of product design areas such as look & feel initiatives, test business requirements, usability design improvements using heuristic/qualitative methods.
- Coordinating, conducting and moderating user testing sessions and user surveys.
- Usability moderating (all types, particularly one-on-one), participant recruiting/screener creation, experimental design, test method selection, debriefing, facilitation, participant recruiting/screener creation, statistical/qualitative/quantitative analysis, presentations (verbal and written).
- Engaging with project teams to determine needs and the best way to test for those needs, create test plans, run the testing (moderating), analyze results, compile reports (powerpoint, word, excel, video).
- Masters or PhD in Human-Computer Interaction, Sociology, Psychology, Anthropology, Information Science, Computer Science (or similar), or equivalent experience.
- 4+ years industry experience doing research in consumer and/or enterprise software.
- Must be: Collaborative, self motivated, passionate about research and UX design. Experience in working with healthcare a plus but not necessary.
- Experience with qualitative and quantitative data collection and analysis.
- Experience managing projects involving cross-functional teams and mentoring junior members of the research team.
- Highly effective collaborator and communicator.
- Willingness to “roll up your sleeves” in doing a wide variety of research-related tasks, including recruiting participants.