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Req # 101041

UX Researcher

San Francisco, CA US

Employee: Full Time Employee
Travel: None
About Castlight

At Castlight, our mission is to empower people to make the best choices for their health and to help companies make the most of their health benefits. We offer a health benefits platform that engages employees to make better healthcare decisions and can guide them to the right program, care, and provider. The platform also enables benefit leaders to communicate and measure their programs while driving employee engagement with targeted, relevant communications. 

To date, Castlight has partnered with more than 240 large enterprise customers, spanning millions of lives, to improve healthcare outcomes, lower costs, and increase benefits satisfaction.


Description
We are looking for a UX Researcher to join our Product Design team. The ideal researcher will be responsible for:
  • Designing, conducting, analyzing, and reporting on user-centered design research and usability testing, including identification of user needs and goals, task and workflow modeling as well as rapid iterative usability testing, and more formal, in-depth testing.
  • Leading multiple concurrent user research related projects. Must be able to work with minimal supervision and be able to manage own time and priorities.
  • Conducting usability research and surveys, both online and in the field and provide recommendations for improvement.
  • Working with product designers, product managers and product marketing to test a variety of product design areas such as look & feel initiatives, test business requirements, usability design improvements using heuristic/qualitative methods.
  • Coordinating, conducting and moderating user testing sessions and user surveys.
  • Usability moderating (all types, particularly one-on-one), participant recruiting/screener creation, experimental design, test method selection, debriefing, facilitation, participant recruiting/screener creation, statistical/qualitative/quantitative analysis, presentations (verbal and written).
  • Engaging with project teams to determine needs and the best way to test for those needs, create test plans, run the testing (moderating), analyze results, compile reports (powerpoint, word, excel, video).

Qualifications
  • Masters or PhD in Human-Computer Interaction, Sociology, Psychology, Anthropology, Information Science, Computer Science (or similar), or equivalent experience.
  • 4+ years industry experience doing research in consumer and/or enterprise software.
  • Must be: Collaborative, self motivated, passionate about research and UX design. Experience in working with healthcare a plus but not necessary. 
  • Experience with qualitative and quantitative data collection and analysis.
  • Experience managing projects involving cross-functional teams and mentoring junior members of the research team.
  • Highly effective collaborator and communicator.
  • Willingness to “roll up your sleeves” in doing a wide variety of research-related tasks, including recruiting participants.

We are Castlight and we are…

ONE TEAM

* Changing healthcare is a team sport

* Teamwork requires respect

* Direct feedback is a gift that improves us

* Diversity makes us stronger

* We take care of ourselves and each other=

ON A MISSION

* We put our mission first

* We are here to transform healthcare

* We tackle complex problems with curiosity, passion, and ambition

* We bring our best every day

* We learn and grow together

 MAKING THINGS HAPPEN

* Done well is better than perfect

* We move fast to accelerate execution and learning

* We are empowered to take action

* We own the outcome

* We win together


EEOC Statement
Castlight Health provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Castlight Health will provide reasonable accommodations for qualified individuals with disabilities.
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