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Req # 101075

User Growth Manager

San Francisco, CA US

Employee: Full Time Employee
Travel: 20%
About Castlight

At Castlight, our mission is to empower people to make the best choices for their health and to help companies make the most of their health benefits. We offer a health benefits platform that engages employees to make better healthcare decisions and can guide them to the right program, care, and provider. The platform also enables benefit leaders to communicate and measure their programs while driving employee engagement with targeted, relevant communications. 

To date, Castlight has partnered with more than 240 large enterprise customers, spanning millions of lives, to improve healthcare outcomes, lower costs, and increase benefits satisfaction.


Description
Castlight is looking for an experienced employee communications professional to join the User Growth Team and drive adoption of best practice engagement strategies among our customers.

The ideal candidate will excel at understanding customer-specific requirements and tailoring a marketing communications strategy to their needs to drive high utilization among eligible Castlight users. In this role, a successful User Growth Manager will find creative ways to help individual employers achieve their engagement goals, identify communication trends and insights across the Castlight book of business, and contribute to the development of innovative strategies to engage Castlight users. Through this role, you will have the opportunity to work with large and small employers in every industry and will be able to put your excellent relationship-building skills to work.

WHAT YOU’LL DO:
  • Serve as a strategic engagement advisor to customers and internal stakeholders from senior execs to mid-level managers
  • Create and manage customer-specific engagement strategies that leverage Castlight best practices with the employer’s culture and communication channels
  • Drive to decisions while managing multiple stakeholders and points of view
  • See the “big picture” of engagement opportunities and barriers across customers and initiate action plans to optimize opportunities and mitigate barriers
  • Partner closely with Castlight’s Customer Experience, Product/Product Marketing, and, Sales teams to facilitate successful execution of strategic initiatives
  • Gather and apply relevant data to create meaningful insights and recommendations for customers
Qualifications
  • Experience in working with enterprise companies to drive employee engagement
  • Understanding of the employee benefits and/or communications marketplace 
  • Strong verbal, written communication and presentation skills, including customer-facing presentations
  • Accountable, proactive and thoughtful with high attention to detail and strategic problem solving
  • Effectively work internally and externally to address, manage and resolve escalations
  • Cultural fit with Castlight: team player, comfortable in fast-paced, evolving environment
  • Passion for Castlight Health’s mission and operational improvement
  • Ability to manage multiple projects/customers at one time
  • Listens well
  • Demonstrates passion for our work, our company, and our customers’ success

We are Castlight and we are…

ONE TEAM

* Changing healthcare is a team sport

* Teamwork requires respect

* Direct feedback is a gift that improves us

* Diversity makes us stronger

* We take care of ourselves and each other=

ON A MISSION

* We put our mission first

* We are here to transform healthcare

* We tackle complex problems with curiosity, passion, and ambition

* We bring our best every day

* We learn and grow together

 MAKING THINGS HAPPEN

* Done well is better than perfect

* We move fast to accelerate execution and learning

* We are empowered to take action

* We own the outcome

* We win together


EEOC Statement
Castlight Health provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Castlight Health will provide reasonable accommodations for qualified individuals with disabilities.
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