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Req # 101132

Implementation Operations Associate

San Francisco, CA US

Employee: Full Time Employee
Travel: None
About Castlight

At Castlight, our mission is to empower people to make the best choices for their health and to help companies make the most of their health benefits. We offer a health benefits platform that engages employees to make better healthcare decisions and can guide them to the right program, care, and provider. The platform also enables benefit leaders to communicate and measure their programs while driving employee engagement with targeted, relevant communications. 

To date, Castlight has partnered with more than 240 large enterprise customers, spanning millions of lives, to improve healthcare outcomes, lower costs, and increase benefits satisfaction.


Description
The Implementation Operations Associate will be responsible for bringing Castlight implementations to scale across their lifecycle and innovating on how we deliver to customers: product configuration, data mapping, building processes to improve and scale delivery, and quality assurance. Situated between the customer success managers and Castlight's product teams, the Implementation is responsible for turning customer decisions into live product implementations at a high-growth company.

The Implementation team works with customers from the point of an upsell through scoping, product development, implementation, and additional business development opportunities. We take a data driven approach and utilize industry knowledge to deliver quality and on-time implementations. Our mission is to turn our customers and end users into evangelists; achieve sky-high employee engagement levels; and build a lean team that can scale in order to bring our products to millions of users.

Responsibilities
  • Configure Castlight’s suite of Wellness products using internal tools (Mission Control, Active Admin)
  • Partner with internal teams (Customer Success, Data Management) to ensure understanding and complete scoping and timely delivery of product configurations
  • Become an expert in the functionality of Wellness products and their related configuration choices 
  • Run internal and testing of product; gather feedback from the customer and/or internal teams and implement requested changes
  • Work with third parties to define and test data transferred to Jiff, ensure that the data transferred meets product needs 
Location: San Francisco office

Travel: 0%

Qualifications
You Are:
  • Skilled and organized project manager; someone who loves completing checklists
  • Relentlessly dedicated to the quality and improvement of quality of your own work
  • Highly organized with the ability to effectively manage competing priorities and risks
  • Effective communicator that conveys status, blockers and issues to your manager and any stakeholder
  • Avid Excel guru to support data projects 
  • An excellent communicator with a sense of humility
  • Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company


We are Castlight and we are…

ONE TEAM

* Changing healthcare is a team sport

* Teamwork requires respect

* Direct feedback is a gift that improves us

* Diversity makes us stronger

* We take care of ourselves and each other=

ON A MISSION

* We put our mission first

* We are here to transform healthcare

* We tackle complex problems with curiosity, passion, and ambition

* We bring our best every day

* We learn and grow together

 MAKING THINGS HAPPEN

* Done well is better than perfect

* We move fast to accelerate execution and learning

* We are empowered to take action

* We own the outcome

* We win together


EEOC Statement
Castlight Health provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Castlight Health will provide reasonable accommodations for qualified individuals with disabilities.
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