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Req # 101130

Billing and Collections Specialist

San Francisco, CA US

Employee: Full Time Employee
Travel: None
About Castlight

At Castlight, our mission is to empower people to make the best choices for their health and to help companies make the most of their health benefits. We offer a health benefits platform that engages employees to make better healthcare decisions and can guide them to the right program, care, and provider. The platform also enables benefit leaders to communicate and measure their programs while driving employee engagement with targeted, relevant communications. 

To date, Castlight has partnered with more than 240 large enterprise customers, spanning millions of lives, to improve healthcare outcomes, lower costs, and increase benefits satisfaction.

Castlight is looking for a Billing and Collections Specialist to help with revenue operations and process improvements. Under the supervision of the Revenue Manager, the Billing and Collections Specialist will primarily be responsible for sales order management, customer billing, payment application and collections, as well as assisting with special projects.

  • Perform customer billing and accounts receivable activities, including sending invoices, payment collection, and cash application. 
  • Ensure accuracy of billing and adherence to contract terms. Track billing schedules according to contract milestones.
  • Perform Sales Order entry including population of billing schedules and customer information. 
  • Work with Sales and Professional Services on various inquiries/issues related to invoicing.
  • Ad hoc customer financial reporting, as requested.
  • Maintain documentation for all review, audit and compliance work.
  • Assist in preparation of internal and external schedules and documentation to facilitate annual audit and tax filings.
  • Provide ad-hoc reports to cross-functional departments and management as requested.
  • Assist with period-end close duties and other special projects as needed.
Required skills and experience:
  • Bachelor’s degree in Accounting, Finance or equivalent degree and/or experience
  • 2+ years of relevant financial experience 
  • Strong proficiency in Microsoft office suite
  • Ability to work in a fast-paced dynamic environment
  • Highly focused, organized and detail oriented
  • Collaborative work ethic and ability to work in a team oriented culture 
  • Motivated, self-directed, and proactive with a willingness to take on additional challenges
  • Netsuite billing experience

Desired skills:
  • Relevant complex billing and collections experience
  • Knowledge of is highly desirable 
  • Experience with software or SaaS license agreements
  • Excellent oral and written communication skills
  • Motivated to build cross functional relationships

We are Castlight and we are…


* Changing healthcare is a team sport

* Teamwork requires respect

* Direct feedback is a gift that improves us

* Diversity makes us stronger

* We take care of ourselves and each other=


* We put our mission first

* We are here to transform healthcare

* We tackle complex problems with curiosity, passion, and ambition

* We bring our best every day

* We learn and grow together


* Done well is better than perfect

* We move fast to accelerate execution and learning

* We are empowered to take action

* We own the outcome

* We win together

EEOC Statement
Castlight Health provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Castlight Health will provide reasonable accommodations for qualified individuals with disabilities.
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