At Castlight, our mission is to empower people to make the best choices for their health and to help companies make the most of their health benefits. We offer a health benefits platform that engages employees to make better healthcare decisions and can guide them to the right program, care, and provider. The platform also enables benefit leaders to communicate and measure their programs while driving employee engagement with targeted, relevant communications.
To date, Castlight has partnered with more than 240 large enterprise customers, spanning millions of lives, to improve healthcare outcomes, lower costs, and increase benefits satisfaction.
Manage process, coordination and scheduling of outbound customer files
Provide support to vendors/clients with specific questions they may have
Report issues or delays with file delivery to internal/external clients
Troubleshoot and identify issues with ETL data, file formats and jobs
Perform data quality checks and report to internal/external clients
Maintain documentation of ETL process and support procedures for each client
Work with client to make minor changes in data file layouts
Strong SQL (MySQL, POSTGRES) skills, ability to write complex queries
Strong ability to communicate effectively verbally, in writing, and fluently
Strong ability to provide a high level of problem solving and technical troubleshooting
Ability to work independently to meet objectives
Strong ability to actively collaborate with other support teams for problem resolution
Maintain and secure sensitive/confidential information (PHI)